Refund policy

If for any reason you don't love your new art, please contact me within 3 business days from receipt, and ship the piece back to me in its original packaging with 7 business days. Unfortunately, after 7 days of we am unable to offer refunds or exchanges.

To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. The customer is responsible for the cost of return shipping.

Only regularly priced items can be refunded. All sale purchases are final.

To start a return, you can contact us at jettaandjules@gmail.com. You are responsible for the cost of shipping the item back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jettaandjules@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom artwork, but please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.